Malcolm

Malcolm! Improve Customer Experience with a set of easy to use web based tools

Malcolm!

Digitize recurring activities and surface your comprehension for greater customer experiences

Social distancing does not need to mean slowing down connections with your clients (or not showering–that I do not know who wants to hear that, but three times is too long).

But responding to the same frequently asked questions, grinding for posts, and repeating dull activities will strain your resources and time.

Isn’t it right to concentrate on your customers and allow automation to deal with the rest?

We are introducing your new helper, Malcolm!

Create workflows and types for recurring activities to boost productivity

Similar Apps: Intercom, Typeform, and Assist Scout

Compile, manage, and discuss posts from the knowledge base

Best for: 

Client service teams that Wish to enhance the client experience and enhance recurring procedures

Is a package of tools that enables your customers to help themselves by altering recurring tasks in to forms and complete customer travels.

Whether you are dealing with clients, employees, suppliers, or agents, Malcolm! Makes servicing and interacting with your customers a painless procedure.

Malcolm! Transforms your continued jobs into automated procedures to supercharge the encounter for anybody you socialize with.

It is possible to utilize workflows with your clients, team, or providers! Produce automatic forms to accumulate new client information and tastes, manage PTO along with other HR asks, arrange supplier bills, and even more!

Then, just sit back and enjoy!

Produce automated workflows to enhance your recurring tasks.

Utilize Malcolm! To produce your own forms, surveys, questionnaires, and wizards (not the Hogwarts type ).

Pick among those pre-configured templates to begin, or make your own from scratch.

The drag-and-drop form-builder will boost you up and running in no time. Also, you may customize all the settings, such as notifications and appearance.

Incorporate Malcolm! ‘s electronic tools to your own site or program with embeds, plugins, and overlays.

Wish to pull the answers that you accumulate from workflows and forms into your CRM or a different service?

Malcolm! Provides 1,000+ third-party integrations, in addition to the capacity to integrate into your own systems through webhooks.

It is possible to easily put in your Workflows and knowledge foundation to your site or program with embeds, plugins, and overlays.

Integrate with over 1,000 third-party programs to sync all of your procedures.

Your clients have questions–allow Malcolm! Set the responses in their palms using a knowledge base of articles tailored for your own brand.

Users may find their own responses with natural language search or browse through the library of posts.

Once they’re completed, users may rate the content to help you continuously upgrade and enhance your own content.

Construct a detailed, searchable knowledgebase where clients can find the answers they require!

Do not have a site or simply need a centralized location to content? Get a dedicated heart with Malcolm!

Malcolm! ‘s hosted hubs are fast, responsive sites that you could set up in moments, permitting you to configure all the articles you desire.

It is possible to use your domain name or subdomain and have complete branding control within the heart so that it fits seamlessly with your content.

Produce branded hubs to home all of your content

Nothing slips through the cracks together with Malcolm!

From the compact, comprehensive MyMalcolm dashboard, you will be able to produce, manage, and examine your workflows and remain together with your automation.

Build and manage your workflows and articles library and monitor all of the functionality with comprehensive analytics.

Besides, you may manage your staff and test out all of the action in your own forms in 1 area.

The MyMalcolm dash will help you to Stay on top of your Workflows and automation.

Think of all of the repetitive procedures which take your time… and see them fade away. (Let us paint a few happy little trees, also .)

From establishing custom forms and complete customer travels to monitoring knowledge base functionality, Malcolm! Does it so you can concentrate on growing your small business and engaging with clients.

Your customers are the center of your company – provide them the interactive experience that they deserve today!

Finest For:

We cater to companies and businesses big and small throughout the world who share our enthusiasm for enhancing user experience. Make your customers adore you with Malcolm! Is a collection of user friendly web based tools which enable you to interact with your customers. Switch repetitive tasks and processes to Workflows. Malcolm! Can be hosted entirely by people bring into your present site via e-mail, plugins, widgets, pop-ups, etc.. Complete branding/look and texture command. Besides, we plug into 1500+ additional programs!

“A superb product backed by a much greater group.”

Total: Here are the simplest, quickest, and most cost-effective means to master client interaction to get a startup or scale-up small business. It is recommended as an important approach to construct relationships and trust with their clients.

What Experts Say

The simplicity of usage from the client and end-user facet – Ease of integration to other platforms and goods – Properly designed UX makes producing workstream easy – Knowledge, experience, and assistance of this group – Reasonable cost considering the capacities of this Item

Disadvantages: – Not sufficient real-world case studies nevertheless (since the merchandise is still young)

Reasons For Selecting Malcolm! 

  • ease of setup, 
  • ease of use, 
  • superb service and 
  • knowledge of the team.

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